Customer Experience

How to Manage CX Teams in Times of Change with Dale Carnegie’s CEO https://www.youtube.com/watch?v=n_14acPTo5s

Looking beyond the surface: Improving CX for people with hidden disabilities https://cxm.co.uk/looking-beyo....nd-the-surface-impro

Contact centre AI: Are you set up for success? https://cxm.co.uk/contact-cent....re-ai-are-you-set-up

Four features of a good customer experience https://cxm.co.uk/four-feature....s-of-a-good-customer

Customer Experience Is a Game of Inches Rather Than Yards https://www.youtube.com/watch?v=XKy9179fq-8