New Study Reveals Shocking Gaps in AI Empathy Conversational agents (CAs) like Amazon’s Alexa and Apple’s Siri are designed to answer questions, offer suggestions, and even display empathy. However, new research indicates that they fall short compared to humans in interpreting and exploring a user’s experience. CAs are powered by large language models (LLMs) that ingest massive amounts of human-produced data, and [...]
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