3 drivers for AI integration at GM Financial GM Financial is looking to AI to streamline processes and boost customer experience, Chitra Herle, global chief information officer, said at Auto Finance Summit East 2024.  The captive joins financial institutions including Deutsche Bank, Scotiabank, Citigroup and others integrating AI within their operations.  “The way we approach technology and more digitization and leveraging AI is […]
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Bank of America emphasizes VR training for staff Bank of America aims to add 10 to 20 modules to its virtual reality training program every year to enhance employee training and improve information retention.  Training employees hasn’t changed in many years: it is still done through shoulder-to-shoulder coaching or Zoom or WebEx calls, Mike Wynn, head of academy innovation and design development at […]
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Robinhood automated deposits up 100% QoQ Investing platform Robinhood added more than $3.4 billion through its automated customer account transfer service in the first quarter, up 100% quarter over quarter.  The company is seeing high deposit volume “supported by a young customer base gaining share of global wealth,” and expects to meet its multi year 20% deposit growth rate target, Chief […]
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Banks positioned for M&A wave following Q1 Financial institutions that think about efficiency and growth when considering tech spend can respond quickly to merger and acquisition opportunities, Danny Baker, vice president of market strategy at technology provider Fiserv, told Bank Automation News.  “Successful banks, when they think about their technology investment, they don’t think about efficiency from a penny-pinching [perspective],” he said. […]
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Jack Henry to launch cloud-native solutions Jack Henry invested in automation technology, grew its client base and explored AI during its fiscal third quarter, which ended March 31.  The tech provider is working on a cloud-native online deposit and loan account opening solution, Chief Operating Officer and incoming Chief Executive Gregory Adelson said during Jack Henry’s May 8 earnings call.   […]
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