How to design a luxury restaurant at sea The secret to the success of a restaurant does not lie solely in the taste and presentation of the food, nor in the brilliance of the service, but in the combination of these qualities and the venue’s design.

Good service requires professionally trained staff with the right attitude; guests must be welcomed promptly and with a smile, understood quickly and taken to their table without incident. When serving a dining table, waiting staff must be mindful of guests’ needs but never intrusive to avoid being perceived as impersonal or bothersome. Furthermore, guests – especially those on cruises – like to be recognised and love when waiters know their preferences, so staff shouldn’t be rotated between venues. Staff must be smart, clean and dressed in keeping with the theme and branding of the venue.

Another important aspect of delivering high-quality service is to ensure that there is adequate loose equipment, such as service trolleys or ice bucket stands, for the venue. Clear ...
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