A Peek At Bank Of America’s AI Playbook Bank of America has quietly built one of the most disciplined AI strategies in financial services. In this case study, we explore how the bank laid a data-first foundation, scaled its virtual assistant Erica, and turned AI into a compounding advantage — offering valuable lessons for any organization navigating digital transformation.
https://www.forrester.com/blog....s/a-peek-at-bank-of-