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Comfort and convenience For the last thirty years, the easiest shortcut has been convenience. If a marketer or a politician or an institution wants to gain acceptance, make it convenient. Tim Wu has pointed out that we’ll trade almost anything to save a few moments of hassle or thought. But that doesn’t mean we’ve been spending our time […]
https://seths.blog/2024/05/com....fort-and-convenience


Discover the world at Altruu, The Discovery Engine
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What does reality look like? Not what we see when we’re present, but what do we see when we imagine we’re present? In the early days of photography, the world was black and white, and sort of flat. It’s worth noting that no one who saw these pictures complained about the fact that they didn’t exactly match what the world […]
https://seths.blog/2024/05/wha....t-does-reality-look-

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Discover the world at Altruu, The Discovery Engine
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Inverting the vex Life can be irritating. And sometimes, we can make a choice. The thing that’s vexing you: is it a situation or a problem? Problems have solutions. If we care enough, we can find a way to solve a problem, but it might cost more money, require more effort or involve more risk than we’d prefer. […]
https://seths.blog/2024/04/inverting-the-vex/


Discover the world at Altruu, The Discovery Engine
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The Net Promoter Score More than two-thirds of the companies surveyed said that they used NPS methodology with their customers. Some are using it to measure employee satisfaction as well. The P stands for ‘promoter’, but of course, it doesn’t actually measure promotion. If that many of your customers are actually promoting and recommending your business to others, you […]
https://seths.blog/2024/04/the-net-promoter-score/


Discover the world at Altruu, The Discovery Engine
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Indifferent overhead Every business and individual has overhead. The bills we have to pay and the costs we incur that aren’t directly related to our income. You pay them whether or not you’re busy. But there are two kinds of overhead, worth differentiating: Different overhead … the investments that help you and your product or service become […]
https://seths.blog/2024/04/indifferent-overhead/


Discover the world at Altruu, The Discovery Engine