The Cost of Complexity: Are You Overengineering Your WFM? Pavlos Vasilakis at Assembled explores how simplifying your workforce management approach can unlock greater accuracy, efficiency, and control. In the fast-paced world of customer service and workforce management, it’s tempting to think complexity equals sophistication. Fancy tools, intricate processes, and […]
https://www.callcentrehelper.c....om/are-you-overengin

The Future of CX Lies in ‘Human-Centered AI’ Content Guru explores what it means to design ‘human-centred AI’ for customer experience, strategies for implementing human-centred AI and how you can deliver the same, high standard of CX at unbeatable prices. Recently, Meta set out a bold new vision […]
https://www.callcentrehelper.c....om/future-cx-lies-in

From Frustration to Adoption: Overcoming Barriers to Effective Chatbot Utilisation Calabrio explores how businesses can overcome common chatbot adoption challenges by leveraging AI-driven analytics, improving bot training, and creating seamless customer experiences. Chatbots have transformed customer service by providing instant, AI-powered support that reduces contact centre volume and improves operational […]
https://www.callcentrehelper.c....om/overcoming-barrie

How Contact Centre AI Transforms Agent and Client Experiences Vonage explores how contact centre AI is reshaping customer service while offering practical guidance on how to implement it successfully and responsibly. AI is changing what’s possible. It’s changing how we work. Virtual assistants, predictive analytics, and other AI tools […]
https://www.callcentrehelper.c....om/ai-transforms-cli

What Is an Auto Attendant, and How Does It Work? Zoom explores what an auto attendant is, how it works, and what it can do to streamline your team’s work. An auto attendant is a virtual receptionist tool that efficiently directs calls to the right person or department within an […]
https://www.callcentrehelper.c....om/what-is-an-auto-a