10 Innovative Ways to Gamify Corporate Training in 2024 A proper onboarding process for new employees means effective training. Discover how gamification can improve your corporate training in our comprehensive guide. Just mention corporate training, and you’ll likely elicit an involuntary yawn. Immediately, people imagine lectures, long training sessions, […]
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Top Contact Centre Trends for 2024 Staying on top of contact centre trends can keep your business viable and profitable. Why so? Because contact centres are more susceptible to fluctuations in customer trends than other businesses. Up until some time back, timely support and a multi-touch […]
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The Cloud-Based Contact Center Era Is Here “There is no business strategy without a cloud strategy.” Those words, shared by Milind Govekar, Distinguished VP Analyst at Gartner, ring truer today than when he first said them three years ago. And it’s easy to see why. That was […]
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10 Essential Contact Center Metrics and KPIs to Measure in Healthcare Contact centres are important for enhancing customer experience, but how do you gauge their efficiency? Measuring contact centre metrics and key performance indicators (KPIs) is crucial for assessing performance and ensuring alignment with business objectives. In healthcare, this translates to […]
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How AI Can Help Improve Team Morale & Reduce Agent Turnover John Ortiz at MiaRec explains how Contact Centre AI can help you achieve better team morale, improved employee experience, decreased occurrences of agent burnout, and, ultimately, minimal agent turnover. Improve the Working Conditions of Your Agents In my past life, […]
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