AI Lets Humans Do What Humans Do Best Content Guru explores why the future of customer experience lies in empowering human agents with generative AI – keeping empathy at the core while using technology to remove barriers, not people. If you’re been tuned into the conversation around generative […]
https://www.callcentrehelper.c....om/what-humans-do-be

Mastering Customer Expectations with Omnichannel Communication Platforms In today’s digital world, customers are more connected and demanding than ever before. They expect instant, personalised and seamless experiences – no matter how or where they engage with a business. And why shouldn’t they? Whether it’s via phone, email, […]
https://www.callcentrehelper.c....om/mastering-custome

The Cost of Complexity: Are You Overengineering Your WFM? Pavlos Vasilakis at Assembled explores how simplifying your workforce management approach can unlock greater accuracy, efficiency, and control. In the fast-paced world of customer service and workforce management, it’s tempting to think complexity equals sophistication. Fancy tools, intricate processes, and […]
https://www.callcentrehelper.c....om/are-you-overengin

The Future of CX Lies in ‘Human-Centered AI’ Content Guru explores what it means to design ‘human-centred AI’ for customer experience, strategies for implementing human-centred AI and how you can deliver the same, high standard of CX at unbeatable prices. Recently, Meta set out a bold new vision […]
https://www.callcentrehelper.c....om/future-cx-lies-in

From Frustration to Adoption: Overcoming Barriers to Effective Chatbot Utilisation Calabrio explores how businesses can overcome common chatbot adoption challenges by leveraging AI-driven analytics, improving bot training, and creating seamless customer experiences. Chatbots have transformed customer service by providing instant, AI-powered support that reduces contact centre volume and improves operational […]
https://www.callcentrehelper.c....om/overcoming-barrie