How KCS Knowledge Workers Can Make AI Work for Them Upland Software explores how artificial intelligence is reshaping Knowledge-Centred Service (KCS) practices, and what knowledge workers need to know to use AI effectively without losing the core principles of KCS. As a Knowledge Centred Service (KCS) certified trainer, you could […]
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Omnichannel Customer Journeys Reduce Communication Gaps Vonage explores why omnichannel communication matters for professional services firms and how global messaging APIs enable seamless, compliant client engagement across regions and channels. Clients expect clear, consistent communication no matter where they are or which channel they prefer. For […]
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How to Know If Your KMS Needs an Upgrade Upland Software explores 14 questions to ask to find out if your organisation needs a knowledge management upgrade. Finding the right solution for your organization’s needs can be quite the undertaking. When it comes to something that touches nearly every […]
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The Future of Retail Contact Centres: AI-to-AI Service Calabrio examines the emerging shift toward AI-to-AI customer service, its impact on shopping and complaint handling, and the evolving role of human agents. The contact centre has always been the frontline of customer experience. But as artificial intelligence reshapes how […]
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How Contact Centre Leaders Can Drive CX Improvements Across Departments Victoria Beverly at Creovai explores how contact centre leaders can turn customer conversations into actionable insight to drive CX improvements across all departments. As a contact centre leader, you likely know this frustrating reality: many of the customer calls flooding […]
https://www.callcentrehelper.c....om/how-leaders-drive