How Contact Centre Leaders Can Drive CX Improvements Across Departments Victoria Beverly at Creovai shows contact centre leaders how to turn conversation insights into cross-departmental action. As a contact centre leader, you likely know this frustrating reality: many of the customer calls flooding your centre are caused by issues your […]
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7 Ways Contact Centre Software Elevates CSAT in Travel and Hospitality Barbara Stuart at Enghouse explores 7 key ways contact centre software can elevate customer satisfaction in the travel and hospitably sector. Can you guess the average resolution time in travel-related customer service? It’s around 10 minutes and 36 seconds! While […]
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What Is Contact Centre Experience, and How Do You Improve It? Vonage explains the factors that contribute to great contact centre experiences and examine the steps you can take to ensure your business delivers the kind of experience that makes for very happy customers. Creating an excellent contact centre experience is […]
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CX in Healthcare: How to Improve Patient Satisfaction Celia Cerdeira at Talkdesk dives into what healthcare customer experience is, why it matters, and how today’s technology is helping innovative-thinking organizations reimagine care delivery. In the past year, patients had to endure lengthy wait times, with the median ER […]
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The Ultimate Guide to LLMs in Contact Centres Viki Patten at EvaluAgent explores how Large Language Models (LLMs) are being applied in contact centres, what to consider when selecting the right model, and why an LLM-agnostic approach can future-proof quality assurance. AI in the contact centre is no […]
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