9 AI Challenges for CTOs-and How to Solve Them
This blog summarises the key points from a recent article from David McGeough at Scorebuddy, where he unpacks the key roadblocks CTOs face in adopting AI in the contact centre – and how to turn those hurdles into stepping stones. […]
https://www.callcentrehelper.c....om/ai-challenges-for
What is Omnichannel Customer Service?
Zoom breaks down what omnichannel customer service is, its benefits, key challenges, and how to implement it effectively so you can deliver the kind of support that drives loyalty and revenue. Great customer support isn’t just about solving problems – […]
https://www.callcentrehelper.c....om/what-omnichannel-
AI Lets Humans Do What Humans Do Best
Content Guru explores why the future of customer experience lies in empowering human agents with generative AI – keeping empathy at the core while using technology to remove barriers, not people. If you’re been tuned into the conversation around generative […]
https://www.callcentrehelper.c....om/what-humans-do-be
Mastering Customer Expectations with Omnichannel Communication Platforms
In today’s digital world, customers are more connected and demanding than ever before. They expect instant, personalised and seamless experiences – no matter how or where they engage with a business. And why shouldn’t they? Whether it’s via phone, email, […]
https://www.callcentrehelper.c....om/mastering-custome
The Cost of Complexity: Are You Overengineering Your WFM?
Pavlos Vasilakis at Assembled explores how simplifying your workforce management approach can unlock greater accuracy, efficiency, and control. In the fast-paced world of customer service and workforce management, it’s tempting to think complexity equals sophistication. Fancy tools, intricate processes, and […]
https://www.callcentrehelper.c....om/are-you-overengin
